Boeing

Systems and Data Analyst – Experienced

Boeing

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • Colorado • Washington • United States

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Salary

💰 $102,850 - $139,150 per year

Job Level

Senior

About the role

  • Lead the day-to-day operations of the Digital Support team
  • Participate in workshops and meetings to ensure proper support representation
  • Coach, mentor, and guide support staff to ensure they are empowered to do their work and remove any roadblocks
  • Identify areas of improvement when technology can assist clients in achieving desired outcomes and play a supporting role in developing the roadmap and strategy for identified initiatives
  • Build, maintain, and optimize triage and escalation workflows between tier 1 and tier 2 teams
  • Drive continuous improvement through quality assurance and process change management
  • Manage and optimize support tooling
  • Utilize metrics to suggest changes in processes, tools, and staffing assignments to manager
  • Ensure exceptional service delivery and customer satisfaction are being delivered by our support teams
  • Uses consultative skills and understanding of technology to explain business requirements and objectives
  • Work closely and collaborate with other teams to improve service delivery, system stability and customer experience
  • Support the development and achievement of the support and services goals to support the organizational vision
  • Contribute to the support strategy to ensure the appropriate support handoff; continuously improve and evolve knowledge management and production readiness

Requirements

  • 3+ years of experience in a 24x7 support organization
  • 3+ years’ experience using software applications in support of aircraft maintenance solutions
  • 5 or more years' related work experience or an equivalent combination of education and experience
  • 2+ years Leading Teams / Crews
  • 3+ years of experience in a 24x7 support organization
  • Leadership experience
  • Project Management
  • Knowledge of Boeing Maintenance and MRO products and services
  • Knowledge of Software as a Service methodology and support
  • 1+ years tracking KPI and Metrics for Support teams and Leadership reviews
  • Knowledge of Customer Satisfaction (CSAT) scoring techniques
Benefits
  • Health insurance
  • Flexible spending accounts
  • Health savings accounts
  • Retirement savings plans
  • Life and disability insurance programs
  • Paid time off
  • Unpaid time away from work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementKPI trackingmetrics analysisprocess change managementworkflow optimizationsoftware applicationscustomer satisfaction scoringsupport tooling managementconsultative skillstechnology understanding
Soft Skills
leadershipcoachingmentoringcollaborationcommunicationproblem-solvingcontinuous improvementempowermentservice deliverycustomer experience