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Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Process Internal and External Customer Access requests
- Ability to apply business, IT analysis, and communications skills to resolve a combination of difficult and complex internal/external customer issues that require collaboration across multiple groups.
- Self-driven management of workload in current and future ticketing system solutions; use rigor in work deliverable documentation for clarity and in completion.
- Performance against operational quality and delivery service level agreement expectations
- Engage and collaborate with product managers, product teams, including development, in gaining resolutions to critical complex problems and incidents
- Provide input on defects and suggestions for improvements to work processing flow.
- Create and maintain job related documentation to assist customers and internal staff.
- Use and report issues to Access Product Specialists & Team Lead to ensure that Identify and Access Management tools meet operational requirements.
Requirements
What you’ll need- 3+ years of experience with Identity & Access Management provisioning services to customers
- 3+ years of experience using all the following Microsoft Office Applications (Word, Excel, SharePoint and PowerPoint); specifically, with strong Excel abilities
- 3+ years tracking work in Azure Dev Ops (ADO), Salesforce, and like systems
- 2+ years experience using or applying metrics to measure performance against operations to ensure high quality delivery
- 1+ years working with Power BI and Power automate
Benefits
Comp & perks- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Identity & Access ManagementMicrosoft Office ApplicationsExcelAzure Dev OpsSalesforcePower BIPower Automateperformance metricsworkload managementdocumentation
Soft Skills
business analysisIT analysiscommunicationcollaborationproblem-solvingself-drivenorganizational skillscustomer servicecritical thinkinginput on process improvements