Process Internal and External Customer Access requests
Ability to apply business, IT analysis, and communications skills to resolve a combination of difficult and complex internal/external customer issues that require collaboration across multiple groups.
Self-driven management of workload in current and future ticketing system solutions; use rigor in work deliverable documentation for clarity and in completion.
Performance against operational quality and delivery service level agreement expectations
Engage and collaborate with product managers, product teams, including development, in gaining resolutions to critical complex problems and incidents
Provide input on defects and suggestions for improvements to work processing flow.
Create and maintain job related documentation to assist customers and internal staff.
Use and report issues to Access Product Specialists & Team Lead to ensure that Identify and Access Management tools meet operational requirements.

Requirements

3+ years of experience with Identity & Access Management provisioning services to customers
3+ years of experience using all the following Microsoft Office Applications (Word, Excel, SharePoint and PowerPoint); specifically, with strong Excel abilities
3+ years tracking work in Azure Dev Ops (ADO), Salesforce, and like systems
2+ years experience using or applying metrics to measure performance against operations to ensure high quality delivery
1+ years working with Power BI and Power automate

Benefits

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Identity & Access ManagementMicrosoft Office ApplicationsExcelAzure Dev OpsSalesforcePower BIPower Automateperformance metricsworkload managementdocumentation

Soft Skills

business analysisIT analysiscommunicationcollaborationproblem-solvingself-drivenorganizational skillscustomer servicecritical thinkinginput on process improvements