manage and coordinate service tickets and escalations related to video security systems
maintain, service, troubleshoot, and administer critical video security technology systems
program, configure, and optimize Video Security Systems (VS&S), including IP cameras, recorders, and video management software
perform video system health checks, firmware updates, and system upgrades
perform basic network troubleshooting and collaborate with network teams to resolve connectivity issues affecting video systems
manage technical integration projects and schedule-driven tasks related to video security technology deployments
collaborate with Security Vendors, Security & Fire Operations (S&FO), Facilities, IT, and internal business partners
consult with internal customers and external organizations to recommend improvements, alternative solutions, and enhancements for video security systems
contribute to change management and process improvement initiatives focused on video security operations

Requirements

3+ years of systems hardware and/or software troubleshooting and corrective action experience
3+ years of experience with networks and network communication protocols
3+ years supporting change management and process improvement activities
3+ years coordinating and/or leading schedule-driven tasks
experience with video security systems hardware and software (e.g., IP cameras, NVR/DVR, VMS platforms)
ability to obtain a Top-Secret clearance
experience with video analytics tools and software
experience communicating with management at all levels
experience with technical writing and editing
experience working independently and in a team environment
experience with Microsoft Remote Desktop Services or similar remote management tools
experience with effective time and workload management skills
experience with cybersecurity best practices for video security systems

Benefits

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

video security systemsIP camerasNVRDVRvideo management softwarenetwork troubleshootingvideo analytics toolstechnical writingfirmware updatessystem upgrades

Soft Skills

communicationcollaborationchange managementprocess improvementtime managementworkload managementindependent workteamworkleadershipcustomer consultation

Certifications

Top-Secret clearance