Operations Manager

Bobobox

Operations Manager at Bobobox ensuring efficient day-to-day operations and exceptional guest experiences across multiple locations in Indonesia. Responsible for revenue optimization and operational excellence.

Posted 7/11/2026contract🇮🇩 IndonesiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Optimize revenue of group booking by collaborating with the sales & strategic partnership team to organize group booking from preparation, pre-arrival, on-arrival, and post-arrival
Maintain Relationships with External Stakeholders, including Vendor, Partner, and Locals
Collaborate with the Market Validation team to monitor and analyze market demand, competitor set, customer insights, external factors of the Site and propose Preventive / Corrective action
Maximize up-selling & cross-selling (add-ons, experience, ancillary revenue)
Collaborate with the Special Project team to create another source of revenue by engaging Affiliates and exploring new markets/channels
Monitor, analyze, and propose initiatives to prevent operational cost leakage
Coordinate with the local vendor to optimize cost
Maintain service consistency and SOP
Minimize complaint ratio
Maintain assets by maximizing preventive maintenance rather than corrective maintenance
Maintain relationships with external stakeholders, including the landlord, Partner, and local people in the surrounding area
Ensure effective manpower planning and shift management
Provide structured coaching to the team
Maintain team discipline, productivity, and operational stability
Create a weekly performance report (data-oriented) and program/initiative progress report

Requirements

What you’ll need

Bachelor's degree from a top university preferably from Hospitality background
Min. 3 years of experience in hotel operation role
Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role
Fluent in English verbally and in writing
Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software
Experienced with Google Workspace (G Sheets, Slides, Docs, etc)
Excellent Interpersonal Communication Skills
Strong in organizing, planning, and relationship management
Fluent in numbers, analyzing data, and using analytics to make decisions
Results-driven with strong communication & interpersonal skills
Excellent Adaptability to Fast-paced Environment
Familiar with Setting up and Maintaining KPIs
Familiar with SOP and Policy development
Product and Service Quality Improvements
Focus on Operational Excellence and Quality Assurance
Experienced in coaching & training delivery

Benefits

Comp & perks

12 days Paid Leave
Hybrid Working Model
Social Security Benefit (BPJS)
Regular social & team events
Private Health Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Property Management System (PMS)Point of Sales (POS) SoftwareKPI DevelopmentSOP DevelopmentData Analysis

Soft Skills

Interpersonal CommunicationOrganizingPlanningAdaptabilityResults-Driven