Service Advisor

Bob's Main Street Auto and Towing

Service Advisor at Bob’s Main Street Auto & Towing helping customers make informed decisions about their vehicles. Acting as a bridge between customers and technicians, ensuring clear communication.

Posted 6/24/2026full-timeWest Bend • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Greet customers, review inspection findings, help prioritize repairs, and answer questions
Act as the bridge between the customer and the technician
Translate complex information into simple, honest guidance
Prioritize customers to ensure they feel informed, respected, and confident
Communicate clearly with technicians and customers throughout the repair process
Deliver excellent service in person and over the phone
Work collaboratively within a team environment
Maintain a clean, safe, and professional workspace

Requirements

What you’ll need

Strong communication skills
Ability to educate and guide customers on vehicle maintenance and repair decisions
Experience in a customer-facing role
Ability to adapt to change with a positive mindset
Commitment to continuous learning and personal development

Benefits

Comp & perks

No nights or weekends
Guaranteed hourly pay
Monthly performance bonuses
Benefits valued at approximately $5.50/hour
Medical, dental, vision, life, and short- & long-term disability coverage after 30 days
Paid time off with yearly increases
Paid holidays — even when they fall on weekends
401(k) with 4% company match
Paid training, certifications & continued education
Relocation support

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillscustomer servicecollaborationadaptabilityguidanceprioritizationproblem-solvingteamworkcontinuous learningpersonal development