Senior Advisor, AI Enablement – Customer Service & Implementation
BMO U.S.
full-time
Posted on:
Location Type: Office
Location: Toronto • 🇨🇦 Canada
Visit company websiteSalary
💰 $86,000 - $160,000 per year
Job Level
Senior
About the role
- Lead the development and execution of AI initiatives that enhance service delivery, onboarding processes, and customer engagement.
- Partner with Technology, Risk, Data Governance, and other stakeholders to ensure responsible and effective implementation of AI solutions.
- Identify and prioritize opportunities for AI-driven automation, decision support, and personalization.
- Guide teams through the adoption of new tools and practices, building readiness and capability for AI-enabled operations.
- Stay abreast of emerging trends and technologies to inform strategy and maintain a competitive edge.
- Designs, develops, tests, implements, measures and manages processes.
- Provides strategic input into business decisions as a trusted advisor.
- Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
- Acts as a subject matter expert on relevant regulations and policies.
- Influences and negotiates to achieve business objectives.
Requirements
- Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
- Possesses a deep understanding of and problem solving ability for issues within the business/group.
- Knowledge of business analysis, project delivery practices and standards across the project lifecycle - Expert.
- Knowledge of business/group processes, procedures and controls - Expert.
- Understanding of risk, regulatory and compliance requirements - Expert.
- Verbal & written communication skills - In-depth / Expert.
- Analytical and problem solving skills - In-depth / Expert.
- Influence skills - In-depth / Expert.
- Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
- Data driven decision making - In-depth / Expert.
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI initiativesAI-driven automationdecision supportpersonalizationbusiness analysisproject delivery practicesrisk managementregulatory compliancedata governanceprocess design
Soft skills
strategic inputinfluencenegotiationcommunicationanalytical skillsproblem solvingcollaborationteam skillscross-group collaborationdata driven decision making