Account Specialist, High Value at Risk

BMO U.S.

Account Specialist providing customer service and collections for high risk accounts at BMO. Collaborating with clients on payment strategies and service activities to ensure trust and relations.

Posted 6/24/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$43,200 - CA$80,300 per yearWebsite

About the role

Key responsibilities & impact

Collaborate in the review and evaluation of delinquent, high risk, or written-off accounts
Understand customer needs and provide collections-related sales and service
Advise customers on payment strategies and products
Fulfill sales and service activities in accordance with approved procedures
Support coaching, training, quality audits, and vendor management
Deliver exceptional customer service
Develop rapport and instill confidence with clients
Contact customers to manage their application status
Execute loss mitigation processes for non-performing and high risk accounts
Handle incoming calls professionally and efficiently
Review accounts and analyze data to determine probability of collection

Requirements

What you’ll need

Typically between 3 - 5 years of relevant experience
Post-secondary degree in related field of study or equivalent combination of education and experience
Knowledge of Credit Qualifications and associated credit knowledge
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections
Knowledge of BMO products and services
Verbal & written communication skills
Collaboration & team skills
Analytical and problem solving skills
Influence skills

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections-related salespayment strategiesloss mitigation processesdata analysiscredit qualificationsconsumer collections laws

Soft Skills

customer servicecollaborationteamworkanalytical skillsproblem solvinginfluence skillscommunication skills