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BMO U.S.

PM Compliance Specialist – OBSI Manager

BMO U.S.

Manager, OBSI ensuring timely resolution of banking service complaints. Building relationships with internal teams and regulatory bodies while overseeing investigation strategies and complaint handling.

Posted 6/19/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$69,000 - CA$129,000 per yearWebsite

About the role

Key responsibilities & impact
  • Acts as senior liaison with OBSI, accountable for the effectiveness and integrity of the External Complaints Body (ECB) relationship
  • Leads OBSI-related interactions, escalations, and negotiations, representing BMO in complex and high-risk matters
  • Oversees the management of complex, high-risk, and contentious cases, ensuring investigations are rigorous, objective, and consistent
  • Proactively identifies, assesses, and escalates urgent, sensitive, systemic, and reputational risks
  • Oversees and challenges the review and analysis of evidence, documentation, and regulatory requirements to ensure completeness and accuracy
  • Leads development and approval of resolution strategies and settlement recommendations
  • Oversees the development of clear, concise, and well-reasoned responses to OBSI and customers

Requirements

What you’ll need
  • Typically between 6–7 years of relevant experience
  • post-secondary degree in a related field of study, or an equivalent combination of education and experience
  • Demonstrated people leadership experience
  • Deep knowledge and technical proficiency gained through extensive education and business experience
  • Strong understanding of OBSI processes, complaint handling frameworks, and regulatory expectations
  • Proven experience managing complex, high-risk, and contentious cases

Benefits

Comp & perks
  • health insurance
  • tuition reimbursement
  • accident and life insurance
  • retirement savings plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
OBSI processescomplaint handling frameworksregulatory requirementscase managementrisk assessmentevidence analysisresolution strategiessettlement recommendations
Soft Skills
people leadershipnegotiationcommunicationproblem-solvingcritical thinkingrelationship managementconflict resolution