Customer Service Representative

BMO U.S.

Customer Service Representative at BMO providing business support and guidance to stakeholders. Analyzing data, executing strategic initiatives, and coaching junior team members.

Posted 5/29/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,500 - CA$84,500 per yearWebsite

About the role

Key responsibilities & impact

Provides first and/or second level business support
Acts as trusted advisors to stakeholders
Provides extensive business knowledge
Develops solutions based on business strategy
Supports execution of strategic initiatives
Builds effective relationships with stakeholders
Analyzes data and information for insights
Leads and participates in team projects
Executes work to deliver service
Provides coaching guidance to junior team members
First point of contact operational support
Notifies and provides regular updates on operational issues
Supports change management activities

Requirements

What you’ll need

Typically between 3 - 5 years of relevant experience
Post-secondary degree in related field or equivalent combination of education and experience
PC skills (MS Word, Excel, PowerPoint) - Good
Knowledge of business/group processes/procedures/tools/technology - Good
Knowledge of applicable risk and regulatory requirements
Specialized knowledge from education and/or business experience
Verbal & written communication skills - In-depth
Collaboration & team skills - In-depth
Analytical and problem solving skills - In-depth
Influence skills - In-depth
Fluent in French and English

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisbusiness strategy developmentchange managementoperational supportrisk managementregulatory compliancecoachingproblem solvingcollaborationinfluence

Soft Skills

communicationrelationship buildingteamworkleadershipanalytical thinking