Business Banking Specialist, Bilingual

BMO U.S.

Join BMO as a Specialist in Business Banking providing exceptional customer service to small businesses. Assist clients with financial solutions and develop strong banking knowledge in a remote role.

Posted 4/23/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$38,500 - CA$71,000 per yearWebsite

About the role

Key responsibilities & impact

Develop strong active listening skills and learn a wealth of knowledge about business banking.
Work with a network of internal & external business groups to find the right solutions for our customers.
Advise customers on Business Banking strategies and products (including credit cards) that meet their objectives and priorities.
Fulfill sales and service activities for the customer in accordance with approved procedures.
Handle customer inquiries in an informed, professional, and efficient manner.
Perform any required activities & transactional outcomes after calls to ensure customer’s requests are accurately processed.

Requirements

What you’ll need

Working knowledge of Personal and Small Business Banking Products.
Strong interpersonal skills, including the ability to build rapport and proactively establish personal connections.
Contact Center & Banking Experience (Preferred)
Organization skills.
An aptitude for continuous learning, listening, solving problems, and responding flexibly/creatively to new challenges.
Strong collaboration with internal partners and team members.
Strong analytical and problem-solving skills.
High school diploma or equivalent work experience.
Bilingualism French/English Required.

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Personal Banking ProductsSmall Business Banking ProductsSales ActivitiesService ActivitiesTransactional Outcomes

Soft Skills

Active ListeningInterpersonal SkillsOrganization SkillsProblem-Solving SkillsCollaborationContinuous LearningFlexibilityCreativityBuilding Rapport

Certifications

High School Diploma