Ensures the quality of the products that technology delivers, working closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle
Designs, develops, executes, and maintains test plans of infrastructure, common services/middleware, data, and applications in various environments
Records and documents testing results (including anomalies and issues) and compares them to expected results
Detects solution failures so that defects may be discovered and corrected
Generates historical analysis of test results and maintains a list/repository of defects
Reviews and interprets all documentation related to testing, including business requirements and functional and design specifications, to provide input to the project team on the planning of testing activities
Provides immediate response to production program problems
Conducts independent analysis and assessment to resolve strategic issues
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders
Monitors and tracks performance, and addresses any issues
Breaks down strategic problems, and analyses data and information to provide insights and recommendations
Leads and implements core initiatives with complete test strategies
Able to develop test automation suites, design frameworks, and define standards
Oversees several test projects simultaneously and provides scheduling support to operations
Ensures that systems and software are functionally appropriate, technically sound and well integrated
Reviews, evaluates, and derives requirements for testability
Designs, develops, executes, and maintains testing strategies and plans to ensure stability and efficiency, enabling a seamless customer experience
Executes and verifies test cases as part of the overall functional testing of Information Technology products as well as reporting defects and test results to the stakeholders
Recommends approaches to streamline and integrate technological processes and systems in the organization to improve overall efficiency and improve the bank
Ensures the accuracy and consistency of test results through documentation processes
Follows BMO’s SDLC process
Communicates the overall quality of a deliverable and ensures metrics are used to drive delivery and identify any areas of concern
Participates in programs/projects across the enterprise
Participates as an active stakeholder in every initiative, driving quality based on fact-based metrics
Ensures development teams’ unit testing practices are in place and confirms core criteria met prior to integrated testing delivery
Proactively provides improvement opportunities to the team to enhance the customer experience
Drives the testing automation capabilities
Identifies opportunities to strengthen the quality assurance capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning

Requirements

Typically, 4-6+ years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business
Proficient level of knowledge in IVR/Contact Centre Applications
Demonstrates advanced knowledge of one or more areas of Contact Centre technology such as Routing, Quality Management, Computer Telephony Integration
Knowledge of the SDLC, testing concepts, methodologies, metrics, automated testing frameworks and BMO documentation standards
Understanding of BMO applications and infrastructure components
Experience with Contact Centre Environments and related software packages
Experience with IVR testing, JIRA, and Confluence
Problem solving skills including the ability to troubleshoot and identify problem areas throughout testing
Collaborate well with others
Ability to translate technical concepts into easy to understand terms
Able to analyze data and use testing metrics to highlight improvement opportunities
Technical proficiency gained through education and/or business experience
Verbal & written communication skills - In-depth
Collaboration & team skills - In-depth
Analytical and problem solving skills - In-depth
Influence skills - In-depth
Data driven decision making - In-depth

Benefits

health insurance
tuition reimbursement
accident and life insurance
retirement savings plans

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

test automationtest planstesting strategiesautomated testing frameworksIVR testingdata analysistroubleshootingquality managementcomputer telephony integrationSDLC

Soft Skills

problem solvingcollaborationcommunicationanalytical skillsinfluence skillsdata driven decision makingmentoringstakeholder engagementstrategic thinkingcustomer experience enhancement