Senior Associate – IC Collections
BMO U.S.
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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Salary
💰 $41,714 - $65,000 per year
Job Level
About the role
- Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities
- Understands customer needs and provides collections-related sales and service to BMO customers or prospects
- Advises customers on payment strategies and products that meet their objectives
- Fulfills sales and service activities for the customer in accordance with approved procedures
- Delivers exceptional customer service that builds trust through expertise, responsive service and support
- Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager
- Develops and maintains long-term, profitable relationships and expands share of wallet
- Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments
- Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts
- Handles incoming calls in an informed, professional, and efficient manner
- Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer
- Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met
- Integrates marketing promotions and programs into customer conversations as appropriate
- Analyzes data and information to provide insights and recommendations
- Escalates complex or unresolved customer situations to managers as required
- Completes required documentation to ensure customer’s requests are accurately processed
- Organizes work information to ensure accuracy and completeness
- Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient
Requirements
- Typically between 2 - 3 years of relevant experience
- Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
- Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good
- Knowledge of BMO products and services - Good
- Knowledge of competitive marketplace and trends in product offerings
- Specialized knowledge
- Verbal & written communication skills - Good
- Organization skills - Good
- Collaboration & team skills - Good
- Analytical and problem solving skills - Good
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections strategiesloss mitigation processesdata analysiscustomer servicepayment strategiestransaction processingdocumentation accuracy
Soft Skills
communication skillsorganizational skillscollaboration skillsanalytical skillsproblem solving skillsrelationship managementtrust building