Associate III – IC Collections
BMO U.S.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$36,000 - CA$54,500 per year
Job Level
JuniorMid-Level
About the role
- Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
- Understands customer needs and provides collections-related sales and service
- Advises customers on payment strategies and products
- Fulfills sales and service activities for the customer
- Support areas may include coaching and training, quality audits, vendor management, and credit collection disputes
- Delivers exceptional customer service that builds trust through expertise, responsive service and support
- Develops and maintains long-term, profitable relationships
Requirements
- Typically between 1 – 2 years of relevant experience
- Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
- Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections
- Knowledge of BMO products and services
- Knowledge of competitive marketplace and trends in product offerings
- Basic specialized knowledge
- Verbal & written communication skills - Good
- Organization skills - Good
- Collaboration & team skills - Good
- Analytical and problem solving skills - Good
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections-related salespayment strategiesvendor managementcredit collection disputesquality auditsanalytical skillsproblem solving skills
Soft skills
customer servicecommunication skillsorganization skillscollaboration skillsteam skillstrust building