Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments
Supports the execution of payments, transactions, service requests, administrative activities and processes
Collaborates with stakeholders to promote efficient and effective processes and work flow
Analyzes data and information to provide insights and recommendations
May function as a problem-solving resource for more junior staff
Organizes work information to ensure accuracy and completeness
Provides accurate and timely processing of service requests, transactions, activities
Requirements
Typically between 1 – 2 years of relevant experience
Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
Knowledge and experience using relevant systems and technology
Knowledge and understanding of the business unit’s key products and services, processes and controls – Good
Knowledge of the risk and regulatory requirements of the business – Good
PC skills (MS Word, Excel, PowerPoint) – Good
Ability to multi-task in a fast-paced environment
Verbal & written communication skills - Good
Organization skills - Good
Collaboration & team skills - Good
Analytical and problem solving skills - Good
Fluent in French and English
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproblem solvingtransaction processingservice request processingadministrative activitiesrisk managementregulatory compliance
Soft skills
communication skillsorganizational skillscollaboration skillsteamworkmulti-taskinganalytical skills