Risk

• Lead the transformation toward a predictive and insight-driven risk operation across Collections, Loss Mitigation, Fraud, and Recoveries.
• Establish a unified operating framework that integrates segmentation, modeling, channel optimization, and agent performance insights.
• Strengthen BMG’s credibility in the investor marketplace by demonstrating disciplined execution, consistent performance management, and transparent reporting.
• Oversee early-stage, mid-stage, and late-stage collections strategies and execution across digital and live channels.
• Deploy segmentation, VAR modeling, intent/willingness models, and channel affinity insights to optimize treatments and improve cure rates.
• Increase the effectiveness of hardship programs and customer engagement strategies through experimentation and measurement.
• Lead prevention, detection, and investigation capabilities using a modernized toolset and integrated decisioning framework.
• Establish consistent protocols for identity verification, behavioral analytics, and fraud case management.
• Partner with Analytics to continuously refine fraud scoring, rules, and controls.
• Oversee all post-charge-off activities including recoveries operations, debt sales, and bankruptcy workflows.
• Ensure timely execution of forward flow and debt sale processes with a focus on ROI, accuracy, and control.
• Use predictive modeling to optimize recovery strategies and improve net return.
• Translate analytical models into operational strategies that drive measurable improvements in roll rates, cure, fraud detection, and recovery yield.
• Partner with the Director of Analytics to ensure data-driven decisioning, dashboarding, segmentation, and treatment optimization.
• Create a continuous learning environment that tests, measures, and refines strategy in real time.
• Ensure full adherence to applicable laws, regulations, investor guidelines, and internal policies across all risk operations.
• Strengthen control environments by establishing standardized processes, documentation, quality monitoring, and governance routines.
• Work closely with Compliance, Legal, and Internal Audit to proactively mitigate risk and maintain operational integrity.
• Lead and mentor a team that includes the Director of Collections, Director of Recoveries, Senior Manager of Fraud, and future leaders across analytics-driven treatment strategy.
• Build a culture of accountability, urgency, data-driven decisioning, and performance excellence.
• Develop leadership maturity across the organization and deepen partnership credibility with the investor marketplace.

Vice President – Risk Operations

RWA Risk Analyst – AVP

Lead, Data Governance Analyst

Risk Engineer

Healthcare Risk Consulting Supervisor