bluefrog Plumbing + Drain® Headquarters

Customer Service Representative

bluefrog Plumbing + Drain® Headquarters

full-time

Posted on:

Location Type: Hybrid

Location: Bryn Mawr • Pennsylvania • United States

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Salary

💰 $50,000 - $65,000 per year

About the role

  • The Customer Service Manager is the operational backbone of the company, ensuring seamless coordination between customers, technicians, and internal systems.
  • This is a hands-on, high-impact role with significant autonomy, ideal for someone who enjoys building processes, improving efficiency, and creating structure in a growing organization.
  • No two days will look the same – you’ll be deeply involved in daily operations while helping set the foundation for long-term success.

Requirements

  • 3+ years of experience in operations, office management, dispatch, or customer service within HOME SERVICES (plumbing, HVAC, electrical, or similar preferred)
  • Hands-on experience with scheduling and dispatching technicians
  • ServiceTitan experience strongly preferred
  • Strong customer service skills with the ability to handle calls, resolve issues, and maintain professionalism
  • Highly organized with the ability to manage multiple priorities in a fast-paced environment
  • Comfortable working independently and making day-to-day operational decisions
  • Basic understanding of accounts receivable, memberships, and service warranties
  • Proficient with technology, including CRM systems, scheduling software, and social media platforms
  • Strong written and verbal communication skills
  • Preferred (Not Required)
  • Experience in a startup or growing business environment
  • Familiarity with AI tools or third-party call centers
  • Marketing or social media management experience
Benefits
  • Health
  • Dental
  • Vision
  • PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operationsoffice managementdispatchcustomer serviceschedulingaccounts receivableservice warranties
Soft Skills
customer service skillsorganizational skillsability to manage multiple prioritiesindependencedecision-makingwritten communicationverbal communication