Customer Service Representative

bluefrog Plumbing + Drain® Headquarters

Customer Service Manager managing operations for a plumbing company. Ensuring seamless coordination between customers, technicians, and internal systems while enabling long-term success.

Posted 4/12/2026full-timeBryn Mawr • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

The Customer Service Manager is the operational backbone of the company, ensuring seamless coordination between customers, technicians, and internal systems.
This is a hands-on, high-impact role with significant autonomy, ideal for someone who enjoys building processes, improving efficiency, and creating structure in a growing organization.
No two days will look the same – you’ll be deeply involved in daily operations while helping set the foundation for long-term success.

Requirements

What you’ll need

3+ years of experience in operations, office management, dispatch, or customer service within HOME SERVICES (plumbing, HVAC, electrical, or similar preferred)
Hands-on experience with scheduling and dispatching technicians
ServiceTitan experience strongly preferred
Strong customer service skills with the ability to handle calls, resolve issues, and maintain professionalism
Highly organized with the ability to manage multiple priorities in a fast-paced environment
Comfortable working independently and making day-to-day operational decisions
Basic understanding of accounts receivable, memberships, and service warranties
Proficient with technology, including CRM systems, scheduling software, and social media platforms
Strong written and verbal communication skills
Preferred (Not Required)
Experience in a startup or growing business environment
Familiarity with AI tools or third-party call centers
Marketing or social media management experience

Benefits

Comp & perks

Health
Dental
Vision
PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operationsoffice managementdispatchcustomer serviceschedulingaccounts receivableservice warranties

Soft Skills

customer service skillsorganizational skillsability to manage multiple prioritiesindependencedecision-makingwritten communicationverbal communication