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Customer Service Trainee
BlueCross BlueShield of TennesseeCustomer Service Representative supporting Medicare members with provider searches, billing issues, prescriptions, and service inquiries. BlueCross BlueShield of Tennessee trains representatives for remote-first healthcare support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a fast-paced environment. Proficient in Microsoft Office applications and capable of managing time efficiently while adhering to schedules.
Highest-signal resume keywords
Customer Service ExperienceProficient In Microsoft OfficeOral And Written Communication SkillsTime Management SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service SupportDocumentation SkillsTyping SkillsMedical Office ExperienceExperience With Senior Population
Soft Skills
Interpersonal SkillsOrganizational SkillsIndependent Decision-MakingCollaboration SkillsAdaptability
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointTEAMS
Industry Keywords
Customer InquiriesFast-Paced EnvironmentMandatory TrainingRotating ShiftsChattanooga, TN
About the role
Key responsibilities & impact- Receive, investigate, and resolve customer inquiries accurately and timely
- Handle customer service inquiries and problems by telephone
- Clearly document all customer communication
- Interact with customers through Chat, Phone, E-mail, and TEAMS
- Educate callers to achieve resolution on first contact
- Participate in required testing
- Attend mandatory training and maintain required attendance
- Follow assigned schedules and adapt to rotating shifts
- Work overtime as required
Requirements
What you’ll need- High School Diploma or equivalent
- 1 year of experience in a customer service support role
- Experience in customer service, particularly in a medical office setting or working with the senior population
- Proficient in Microsoft Office: Outlook, Word, Excel, and PowerPoint
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively in a fast-paced environment
- Independent, sound decision-making and problem-solving skills
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
- Must be able to pass required testing
- Participation and attendance are mandatory
- Flexibility for rotating schedules and adherence to assigned schedules
- Must live within a 50-mile radius of Chattanooga, TN
Benefits
Comp & perks- Remote-first work arrangement
- Training provided for 12–14 weeks
- Potential relocation assistance if residence in Chattanooga, TN is required
- Flexible weekly rotating shifts after training
- Equal opportunity employment