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Senior Operations AI Analyst
BlueCross BlueShield of TennesseeSenior Operations AI Analyst improving AI member service at BCBST while collaborating across teams. Overseeing operational standards and leading initiatives for better member outcomes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational oversight, quality standards, and issue resolution within AI-enabled service processes. Proficient in leading requirements definition, user acceptance testing, and performance monitoring to drive operational excellence.
Highest-signal resume keywords
Operational OversightQuality StandardsRoot Cause AnalysisUser Acceptance TestingAdvanced Analytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Requirements DocumentationCorrective Action PlanningPerformance Indicator MonitoringData AnalysisQuality Measures Definition
Soft Skills
MentoringInfluencing OutcomesProblem-SolvingCommunication
Tools & Technologies
TableauAccessCognosMicrosoft OfficeCoPilot
Industry Keywords
Service OperationsOperations AnalysisContact Center OperationsBusiness AnalysisOperational Readiness
Tech Stack
Tools & technologiesCognosTableau
About the role
Key responsibilities & impact- Own operational oversight, quality standards, and escalation management for AI-enabled member service processes
- Lead complex issue triage, root cause analysis, and corrective action planning
- Define and maintain operational validation standards, sampling approaches, and quality measures
- Lead requirements definition, prioritization, and validation for enhancements and releases
- Drive user acceptance testing, operational readiness reviews, and post-release validation
- Define, monitor, and communicate key performance indicators and operational insights to leadership
- Serve as the primary operational liaison across Operations, Quality, IT, Analytics, and vendor partners
- Mentor analysts and establish repeatable standards, documentation practices, and best practices
Requirements
What you’ll need- Bachelor's degree or equivalent work experience required
- 4 to 5 years in service operations, operations analysis, contact center operations, quality, or business analysis
- Advanced experience documenting operational requirements and validating solutions through testing
- Proven ability to present operational findings and recommendations to leadership audiences
- Advanced analytical and problem-solving skills
- Reporting or analytics experience using Tableau, Access, Cognos, or data warehouse tools is a plus
- Strong operational judgment and ability to influence outcomes without direct authority
- Advanced proficiency with Microsoft Office tools including CoPilot
- Ability to mentor peers and build operational capability across the team
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development