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Agent Relations Consultant
BlueCross BlueShield of TennesseeAgent Relations Consultant focusing on building broker and agent relationships at BCBST. Supporting growth through education and liaison responsibilities with Individual and Medicare products.
About the role
Key responsibilities & impact- Support and sell BCBST Individual and Medicare group health products to groups, individuals and/or their broker/agent.
- Serve as primary resource contact and liaison for the broker/agent on Government individual products.
- Provide ongoing education to the broker/agent assigned and distribute materials.
- Develop and implement quarterly training and annual credentialing for all Medicare Advantage agents.
- Coordinate agent contracting documents from both agencies and individual agents.
- Maintain a working knowledge of CMS regulations, COBRA, HIPAA, etc. and other issues affecting groups, Individual and Government products.
- Train broker/agent on lead and enrollment systems.
- Some travel is required.
Requirements
What you’ll need- Bachelor's Degree or equivalent work experience required
- 3 years of experience in broker relations, sales and/or account management required
- Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
- Outstanding negotiation, presentation, and facilitation skills
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Accuracy and attention to detail
- Must be a team player, be organized and have the ability to handle multiple projects
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Demonstrated knowledge of contracts, products, networks, underwriting, billing, claims processing procedures and use of a broker distribution system.
- Must possess personal and professional skills to manage broker relationships through needs assessment, benefit and rate analysis, product presentation and negotiation.
- Candidate must maintain an active TN health insurance license.
Benefits
Comp & perks- Flexibility around working hours
- Professional development opportunities
- Culture where innovation is encouraged
- Use of AI enabled tools responsibly
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Contract ManagementClaims Processing ProceduresLead and Enrollment SystemsBenefit and Rate AnalysisNegotiation Skills
Soft Skills
Outstanding Presentation SkillsAttention to DetailOrganizational SkillsInterpersonal SkillsTeam Player
Certifications
Active TN Health Insurance License