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Outreach Pharmacy Specialist
BlueCross BlueShield of TennesseeOutreach Pharmacy Specialist at BCBST, guiding members through their pharmacy benefits and improving health outcomes. Engaging with members and providing support for their medication needs while making a positive impact.
About the role
Key responsibilities & impact- Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).
- Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.
- Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.
- Handling customer service inquiries and problems via the telephone.
Requirements
What you’ll need- High School Diploma or equivalent
- 2 years - Experience in a retail pharmacy or comparable customer service environment required
- 1 year - Experience in a pharmacy setting with knowledge in medical terminology required
- 1 year - Technical or operational experience required
- Certified Pharmacy Technician (PTCB or NHA) required.
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Medication AdherencePharmacy Information ManagementCustomer Service Problem SolvingOutbound Educational CallsPrescription Coordination
Soft Skills
Motivational CommunicationInterpersonal Skills
Certifications
PTCB CertificationNHA Certification