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Supervisor, Case Management
BlueCross BlueShield of TennesseeSupervisor of Case Management overseeing care managers' daily workflows and ensuring quality service delivery in maternal and neonatal healthcare. Supporting program growth and operational excellence in clinical settings.
About the role
Key responsibilities & impact- Serve as a critical operational leader—coaching and developing a team of care managers
- Overseeing daily workflows, and ensuring quality, productivity, and adherence to evidence-based practices
- Onboarding and supporting a rapidly growing team, providing real-time guidance, performance management, and issue resolution
- Monitoring productivity and performance based on departmental goals; identifying areas for quality improvement and ensuring updated processes are implemented
- Supervises, hires, motivates, and evaluates staff to assure effectiveness of programs and appropriate professional evaluation of clinical services
- Coordinates clinical interface with internal/external clients to ensure delivery of quality services
- Facilitates the implementation of programs, policies, and procedures related to clinical management programs
- Performing quality audits and review audit findings, providing feedback and training to staff as needed regarding clinical or technical information
Requirements
What you’ll need- License Registered Nurse (RN) with active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Law
- 5 years - Experience in the healthcare industry or in an operations type environment required
- 3 years - Clinical experience required
- 2 years - Experience in a leadership/management role required
- 1 year - Utilization Management, or Case Management experience required
- For Select Community & Katie Beckett: 2 years experience in IDD is required
- Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Must be a team player, be organized and have the ability to handle multiple projects
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
Benefits
Comp & perks- We foster a culture where innovation is encouraged
- Using AI enabled tools responsibly to support everyday work
- Provides a critical operational leadership role
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical experienceutilization managementcase managementquality auditsperformance management
Soft Skills
coachingteam playerorganizational skillsinterpersonal skillscommunication skills
Certifications
Registered Nurse (RN) license