Principal AI Workflow Engineer

BlueCross BlueShield of Tennessee

Principal AI Workflow Engineer at BlueCross BlueShield of Tennessee. Leading AI workflow modernization initiatives in healthcare operations with a focus on operational efficiency.

Posted 6/23/2026full-timeRemote • Tennessee • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Enterprise Process Discovery & Opportunity Assessment
Lead discovery sessions with business leaders and SMEs to map current processes, uncover inefficiencies, and identify high impact automation opportunities.
Use structured interviews, system data, and workflow analysis to size opportunities and align on measurable outcomes.
Translate business needs into clear, actionable automation requirements.
Automation Workflow Design & Enablement
Architect and develop end to end automated workflows that streamline operations across multiple business domains.
Integrate with internal systems and external platforms while following governance, privacy protections, and healthcare compliance requirements.
Build solutions that balance reliability, scalability, and usability—favoring practical automation patterns over highly complex AI architectures.
Maintain documentation, operational guidance, and change control processes for all deployed workflows.
Business Partnership, Communication & Stakeholder Education
Serve as a trusted advisor to functional and executive or division leaders, guiding them through automation strategy, prioritization, and value definition.
Communicate solutions in accessible language that supports informed decision making across technical and nontechnical audiences.
Lead training, demos, and hands on sessions to enable adoption, build confidence, and ensure long term ownership by business teams.
Change Leadership & Adoption Management
Champion a culture of responsible automation by addressing concerns, building trust, and shaping readiness across teams.
Create and promote internal playbooks, best practices, and frameworks that support consistent automation development across the enterprise.
Partner with operational, compliance, and security teams to ensure solutions meet payer industry requirements and align to enterprise guardrails.
Governance, Standards & Influence
Establish enterprise automation standards, design patterns, and guidance to ensure consistent quality and responsible use.
Influence enterprise strategy by evaluating tools, platforms, and capabilities needed to sustain long term automation growth.
Provide strategic insight to leadership based on cross functional trends, recurring challenges, and emerging opportunities.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field; Master’s preferred.
5+ years of experience in workflow automation, process redesign, business systems integration, software engineering, or equivalent skills and experience.
4+ years hands-on experience with AI, LLM-based agents, workflow orchestration, or intelligent automation.
Experience with healthcare payers is a plus.
Demonstrated ability to lead automation or digital transformation initiatives in a complex or regulated environment.
Proven track record partnering with business executives and driving enterprise level change.
Understanding of APIs, orchestration, and integration patterns.
Experience with Generative AI, LLM integration, or agent frameworks.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

workflow automationprocess redesignbusiness systems integrationsoftware engineeringAILLM-based agentsworkflow orchestrationintelligent automationAPIsintegration patterns

Soft Skills

communicationstakeholder educationchange leadershipbusiness partnershiptrust buildinginfluencingtrainingguidancecollaborationstrategic insight

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Information SystemsMaster’s degree in related field