Customer Service Trainee – Commercial

BlueCross BlueShield of Tennessee

Customer Service Trainee handling telephone inquiries and resolving issues for US customers. Engaging with members and documenting communications in a fast-paced remote environment.

Posted 6/23/2026full-timeRemote • Tennessee • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact

Engage with members to handle customer service inquiries via the telephone.
Receiving, investigating, and resolving all customer inquiries timely and accurately.
Handling customer service inquiries and problems via the telephone.
Ensure all customer communication is clearly documented.
Educating callers to ensure resolution is achieved on first contact.
Must be able to pass required testing.
Participation and attendance are mandatory.
Work overtime as required.

Requirements

What you’ll need

High School Diploma or equivalent
1 year of experience in a customer service support role
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Proficient oral and written communication skills
Proficient interpersonal and organizational skills
Exceptional time management skills
Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Benefits

Comp & perks

Health insurance
Employee development programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft OfficeOutlookWordExcelPowerPoint

Soft Skills

oral communicationwritten communicationinterpersonal skillsorganizational skillstime managementindependent workteam collaborationcustomer serviceproblem resolutioneducational skills

Certifications

High School Diploma