Customer Service Trainee

BlueCross BlueShield of Tennessee

Customer Service Representative providing support to Medicare and Medicaid eligible members through inquiries and billing issues. Requires multitasking and strong problem-solving skills in a fast-paced environment.

Posted 6/23/2026full-timeRemote • Tennessee • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact

Receiving, investigating and resolving all customer inquiries timely and accurately.
Handling customer service inquiries and problems via the telephone.
Ensuring all customer communication is clearly documented.
Interact through various channels such as Chat, Phone, E-mail and TEAMS.
Educating caller to ensure resolution is achieved on first contact.
Must be able to pass required testing.
Work overtime as required.

Requirements

What you’ll need

High School Diploma or equivalent
1 year - Experience in a customer service support role is required
Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
Proficient oral and written communication skills
Proficient interpersonal and organizational skills
Exceptional time management skills
Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
Independent, Sound decision-making and problem-solving skills
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Benefits

Comp & perks

Participation and attendance are mandatory.
Flexibility due to rotations in schedules.
Work overtime as required.
Relocation assistance may be available for candidates required to reside in Chattanooga, TN.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service supportMicrosoft OfficeOutlookWordExcelPowerPoint

Soft Skills

oral communicationwritten communicationinterpersonal skillsorganizational skillstime managementindependent decision-makingproblem-solvingteam collaboration

Certifications

High School Diploma