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Behavioral Health Case Manager
BlueCross BlueShield of TennesseeBehavioral Health Case Manager at BlueCross BlueShield of Tennessee assisting dual-eligible members. Manage complex behavioral health cases in a remote environment across Tennessee.
About the role
Key responsibilities & impact- Manage a mixed caseload consisting of both ongoing members and short-term cases focused on immediate care coordination needs
- Provide comprehensive care coordination and case management for dual-eligible members with complex behavioral health needs
- Collaborate within an integrated care team that aligns behavioral and physical health services
- Partner closely with members, caregivers, providers, and community resources to ensure seamless, coordinated care
- Support members in navigating Medicare and Medicaid benefits
- Advocate to improve health outcomes, access to care, and overall quality of life
- Oversee highly complex cases identified through various mechanisms to ensure effective implementation of interventions
- Perform case management activities in community settings including face to face with members as required
Requirements
What you’ll need- Current, active unrestricted Tennessee license in Nursing (RN) or behavioral health field (Master's level or above) required
- 3 years - Clinical behavioral health / substance use disorder experience required
- 1 year - Must be knowledgeable about community care resources and levels of behavioral health care available
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Independent, sound decision-making and problem-solving skills
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- Strong analytical skills
- Positive relationship building skills and ability to engage and motivate health behaviors in diverse populations
- Ability to quickly identify and prioritize member needs and provide structured and focused support and interventions
- Experience with Motivational Interviewing Techniques and Adult Learning Styles
Benefits
Comp & perks- Remote work environment supporting members across Tennessee
- Innovation encouraged, including responsible use of AI-enabled tools
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementcare coordinationbehavioral healthsubstance use disorderMotivational Interviewing TechniquesAdult Learning Stylesanalytical skillsdecision-makingproblem-solving
Soft Skills
oral communicationwritten communicationinterpersonal skillsorganizational skillsrelationship buildingengagement skillsmotivation skills
Certifications
Tennessee nursing license (RN)Master's level behavioral health qualification