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PMO Quality and Governance Coordinator
BlueCross BlueShield of TennesseePMO Quality and Governance Coordinator at BCBST monitoring quality and compliance standards. Supporting documentation, testing, and training in a collaborative environment.
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Monitor PMO processes, procedures, and outputs for compliance with quality and governance standards, escalating deviations or concerns as identified
- Collect, analyze, and report data related to quality and compliance performance
- Support the design, refinement, and implementation of quality assurance protocols and governance frameworks through documentation and testing activities
- Identify process gaps, inconsistencies, or risks and support corrective actions
- Assist with internal and external audit preparation and follow-up activities
- Identify opportunities to apply automation or AI-assisted analysis to support monitoring and reporting, consistent with established governance standards
Requirements
What you’ll need- Bachelor's Degree or equivalent work experience required
- Experience in business analysis, project management, or quality control within EIT at BCBST is preferred
- Intermediate to advanced proficiency with Microsoft platforms, including SharePoint, Visio, and Excel (PivotTables and formulas)
- Familiarity with Azure DevOps (ADO), Microsoft Copilot AI Agents, the Power Platform, and/or project management tools
- Experience documenting and refining processes, as well as delivering training to support consistent adoption and continuous improvement is preferred
Benefits
Comp & perks- Professional growth through role-based learning initiatives
- PMO-sponsored mentoring program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisproject managementquality controldata analysisquality assuranceprocess documentationprocess refinementautomationAI-assisted analysiscontinuous improvement
Soft Skills
communicationproblem-solvingattention to detailorganizational skillstraining delivery
Certifications
Bachelor's Degree