Senior Operations AI Analyst

BlueCross BlueShield of Tennessee

Senior Operations AI Analyst at BCBST overseeing AI-powered member service processes. Driving operational improvements and leading collaborative efforts across the company.

Posted 5/5/2026full-timeRemote • Tennessee • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

CognosTableau

About the role

Key responsibilities & impact

Own operational oversight, quality standards, and escalation management for AI-enabled member service processes
Lead complex issue triage, root cause analysis, and corrective action planning
Define and maintain operational validation standards, sampling approaches, and quality measures
Lead requirements definition, prioritization, and validation for enhancements and releases
Drive user acceptance testing, operational readiness reviews, and post-release validation
Define, monitor, and communicate key performance indicators and operational insights to leadership
Serve as the primary operational liaison across Operations, Quality, IT, Analytics, and vendor partners
Mentor analysts and establish repeatable standards, documentation practices, and best practice

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience required
4 to 5 years in service operations, operations analysis, contact center operations, quality, or business analysis
Advanced experience documenting operational requirements and validating solutions through testing
Proven ability to present operational findings and recommendations to leadership audiences
Advanced analytical and problem-solving skills
Reporting or analytics experience using Tableau, Access, Cognos, or data warehouse tools is a plus
Strong operational judgment and ability to influence outcomes without direct authority
Advanced proficiency with Microsoft Office tools including CoPilot
Ability to mentor peers and build operational capability across the team

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operational oversightquality standardsissue triageroot cause analysiscorrective action planninguser acceptance testingoperational readiness reviewskey performance indicatorsoperational insightsdocumenting operational requirements

Soft Skills

mentoringcommunicationanalytical skillsproblem-solvinginfluencing outcomesleadershipcollaborationpresentation skillsorganizational skillsbuilding operational capability

Certifications

Bachelor’s degree