Operations AI Analyst

BlueCross BlueShield of Tennessee

Operations AI Analyst at BCBST overseeing AI-enabled member service operations. Ensuring compliance and quality in AI-powered member interactions with a focus on process improvement.

Posted 5/1/2026full-timeChattanooga • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Execute daily operations of AI-enabled member service processes across multiple channels
Monitor performance and review interaction outcomes for accuracy, quality, and compliance
Analyze escalations and exceptions to surface trends, risks, and improvement opportunities
Document business and functional requirements: workflows, procedures, user stories, acceptance criteria, and test scenarios
Lead user acceptance and regression testing to validate operational readiness
Maintain issue and defect logs; coordinate resolution with cross-functional partners
Produce clear operational documentation, standard work, and runbooks
Partner with Operations, Quality, IT, Analytics, and vendor teams on continuous improvement

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
3 to 4 years in service operations, operations analysis, quality, reporting, business analysis, or contact center environments
Proven ability to translate operational processes into clear, structured documentation
Experience supporting testing activities and validating operational readiness
Comfortable working in cross-functional, fast-moving, operations-focused teams
Proficiency with Microsoft Office tools including CoPilot

Benefits

Comp & perks

Health insurance
Flexible working arrangements
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisoperations analysisquality assuranceuser acceptance testingregression testingdocumentationworkflow designtest scenario developmentdata analysisissue resolution

Soft Skills

communicationcollaborationproblem-solvingattention to detailorganizational skillsadaptabilitycritical thinkingleadershipteamworkanalytical thinking

Certifications

Bachelor's degreeoperations management certificationquality assurance certificationbusiness analysis certificationproject management certificationdata analysis certificationITIL certificationLean Six Sigma certificationAgile certificationcertification in testing methodologies