Managing Director – Commercial Operations

BlueCross BlueShield of Tennessee

Enterprise Leader for Customer-Oriented Commercial Operations at BCBST, driving transformations and managing strategic initiatives. Leading operational excellence with a focus on AI-embedded workflows and service delivery.

Posted 5/1/2026full-timeChattanooga • Tennessee • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Establishes the enterprise operational strategy, performance framework, and governance model for customer-oriented commercial operations to meet organizational goals.
Provides executive oversight to leaders responsible for day-to-day execution, ensuring consistent performance management, accountability, and results across operations.
Sets enterprise performance standards and outcome-based goals aligned with operational, financial, service, and experience targets.
Coaches, mentors, and develops leadership teams to achieve sustained operational performance and talent readiness.
Ensures standardized procedures, policies, and controls are designed, implemented, and executed consistently across operational areas.
Oversees development and implementation of procedures to deliver effective service to internal and external customers while ensuring regulatory and contractual compliance.
Provides executive-level feedback on operational outcomes, efficiencies, and risks across commercial operations.
Sponsors and governs large-scale process improvement and transformation initiatives to ensure adoption and realization of business benefits.
Leads the embedding of AI, automation, and advanced analytics into operational workflows, decision-making, and service delivery models.
Partners with Technology, Data, Compliance, and Risk leaders to ensure AI use is scalable, compliant, and aligned to business objectives.

Requirements

What you’ll need

Bachelor’s Degree or equivalent work experience required
Ten (10) years of progressively responsible leadership and managerial experience in a healthcare-related or similarly regulated field
Experience overseeing large, multi-layered operational organizations
Demonstrated success leading enterprise operational transformation initiatives, including AI-enabled improvements.
Ability to embed AI, automation, and analytics into operational workflows to improve efficiency, accuracy, and workforce productivity.
High-level strategic, financial, and analytical acumen used to guide operational decision‑making, evaluate performance outcomes, and drive transformation.
Executive communication and influence skills, enabling effective partnerships to align enterprise initiatives.

Benefits

Comp & perks

Health insurance
401(k)
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational strategyperformance managementprocess improvementAI integrationautomationadvanced analyticsregulatory compliancefinancial acumenanalytical skillsenterprise operational transformation

Soft Skills

leadershipcoachingmentoringcommunicationinfluencepartnership buildingaccountabilitystrategic thinkingorganizational skillstalent development

Certifications

Bachelor's Degree