System Support Administrator

BlueCross BlueShield of South Carolina

System Support Administrator maintaining production applications and batch processes for BlueCross South Carolina’s Medicare services. Monitoring systems, resolving incidents, and supporting implementations and disaster recovery.

Posted 8/12/2026full-timeNashville • South Carolina, Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system support, monitoring, and troubleshooting across applications and batch processes, with a strong understanding of database management and production system maintenance. Proficient in creating technical documentation and collaborating with teams to resolve issues effectively.

Highest-signal resume keywords

System SupportTroubleshooting SkillsDatabase ManagementWindows Server EnvironmentsHyland OnBase Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AnalysisApplication MonitoringBatch Process ManagementTechnical DocumentationSQL UsageProduction System MaintenanceInstallation and ConfigurationQuality Assurance MethodologiesDevelopment MethodologiesData Storage Techniques

Soft Skills

Communication SkillsInterpersonal SkillsAttention to DetailTeam CollaborationAbility to Work Under Pressure

Tools & Technologies

Hyland OnBaseWindows ServerBatch Processing ToolsMonitoring ToolsDocumentation Tools

Certifications & Qualifications

Hyland Certified: OnBase Administrator ProfessionalCompTIA A+Microsoft Certified: Windows Server Hybrid Administrator Associate

Industry Keywords

Production SupportSystem PerformanceApplication ReleasesImplementation ProjectsDisaster Recovery

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc.
Participate in work sessions for system support and problem resolution.
Perform or support installation, configuration, administration, implementation, scheduling, and tuning/modification of applications.
Provide support for simple to moderate system/production performance concerns.
Collaborate with internal groups and external vendors to ensure specifications are met and problems are resolved.
Monitor and report on scheduled batch and online applications for successful or unsuccessful execution.
Run necessary system backups when required.
Review and create documentation for accuracy, future problems, and company standards.
Perform testing responsibilities as needed.
Review abnormal results and issues from previous processing cycles and verify they are logged and resolved.
Communicate with application on-call personnel to repair applications that ended abnormally.
Perform corrective actions or notify the appropriate area for resolution.
Consult with senior-level peers on more complex projects.
Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects, and disaster recovery exercises.

Requirements

What you’ll need

Bachelor's degree in a job-related field
Alternatively, an associate degree plus 2 additional years of job-related experience for 4 total years of required work experience, or 6 total years of required work experience
2 years of technical experience with systems analysis, design, programming, or other job-related IT experience
Understanding of data storage techniques, basic database philosophy, database management, and simple programming techniques
Understanding of production system maintenance requirements and the effects of program changes
Understanding of structured techniques in new program development
Understanding of development, quality assurance, and integration methodologies
Working knowledge of relevant operating systems, programming languages, and development/productivity tools
Strong troubleshooting skills across applications, batch processes, and system performance
Working knowledge of Windows Server environments and basic SQL usage
Ability to create or maintain clear technical documentation
Experience supporting or administering Hyland OnBase preferred
Preferred certifications include Hyland Certified: OnBase Administrator Professional, CompTIA A+, and Microsoft Certified: Windows Server Hybrid Administrator Associate
Position is not eligible for sponsorship now or in the future
Ability to work in a fast-paced, multi-platform environment that may require 24x7 response
Good communication and interpersonal skills; ability to work under pressure and as part of a team; attention to detail

Benefits

Comp & perks

Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts to movies, theaters, zoos, theme parks and more