Customer Service Advocate

BlueCross BlueShield of South Carolina

Customer Service Advocate handling customer inquiries for BlueCross BlueShield’s South Carolina subsidiary. Responding to calls, emails, and ensuring customer satisfaction with effective resolutions.

Posted 7/25/2026full-timeNashville • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing inquiries and complaints. Capable of coordinating with departments to resolve issues and recommending process improvements based on operational insights.

Highest-signal resume keywords

Customer Service SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer Operating SkillsWord Processing SoftwareSpreadsheet SoftwareDatabase SoftwareResearch Skills

Soft Skills

Human Relations SkillsGood Judgment SkillsAbility to Handle High Stress Situations

Tools & Technologies

Standard Office Equipment

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesQuality Work InstructionsProcess ImprovementsProductivity StandardsFraudulent Activities Reporting

About the role

Key responsibilities & impact

Provide prompt, accurate, thorough and courteous responses to all customer inquiries
Perform research as needed to resolve inquiries
Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries
Accurately document inquiries
Initiate or process adjustments or perform other research as needed to resolve inquiries
Coordinate with other departments to resolve problems
Respond to, research and/or assist with priority inquiries and special projects as required by management
Provide feedback to management regarding customer problems, questions and needs
Maintain accurate records on complaints and/or other customer comments and make recommendations for changes to management
Follow through on complaints until resolved or report to management as needed
Maintain basic knowledge of quality work instructions and company policies
Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
Maintain all departmental productivity, quality, and timeliness standards
Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments

Requirements

What you’ll need

High School Diploma or equivalent
Excellent verbal and written communication skills
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Standard office equipment
2 years of customer service or call center experience (preferred)
Knowledge of word processing, spreadsheet, and database software (preferred)

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more