Client Relationship Manager

BlueCross BlueShield of South Carolina

Client Relationship Manager responsible for primary client contact and service resolution. Managing client needs and issues with a variety of stakeholders in a dynamic environment.

Posted 7/17/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and support, ensuring accurate setup of client benefits and effective communication. Proficient in analyzing client needs and resolving issues while maintaining high-quality standards in client-facing materials.

Highest-signal resume keywords

Client ManagementHealth Care KnowledgeAnalytic SkillsMicrosoft Office ProficiencySC Life and Health Insurance License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Benefit SetupProblem-SolvingQuality AssuranceE-Bill TrainingMarketing Deliverable Monitoring

Soft Skills

Excellent Communication SkillsAbility to Work Independently

Certifications & Qualifications

SC Life and Health Insurance License

Industry Keywords

Health BenefitsClient AdvocacyCustomer ServiceProduct DevelopmentClaims Management

About the role

Key responsibilities & impact

Serves as primary contact for clients
Handles less complex clients and works with other Relationship Managers, Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development, etc. and Partner Plan Account Managers to meet client needs and resolve client issues
May participate in the implementation of new clients
Assists in the assessment of client specific benefits to determine set up in the Group Library ensuring coded correctly
Monitors key deliverable dates related to marketing
Trains clients and consultants on E bill
Handles escalated or system problems identified by the Account Advocates
Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials before submission to the client

Requirements

What you’ll need

Bachelor's Degree
4 years job related work experience or Associate's and 2 years job related work experience
2 years of experience in a support role and/or in a client facing or professional role in an area that supports client management (claims, customer service, membership, product development, etc.)
Excellent written and oral communication skills
Good analytic and problem-solving skills
Ability to work independently
Knowledge of health care and health benefits
Microsoft Office proficiency
SC Life and Health Insurance License (within 6 months of hire)

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more