FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Advocate II
BlueCross BlueShield of South CarolinaCustomer Service Advocate providing prompt, accurate responses to customer inquiries and resolving issues effectively. Maintaining records and assisting with customer service improvements in a remote setting.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while managing inquiries and complaints. Capable of coordinating with various departments to resolve issues and improve processes.
Highest-signal resume keywords
Customer Service SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Research SkillsDocumentation SkillsProcess ImprovementFraud DetectionComputer Systems Operation
Soft Skills
Human Relations SkillsJudgment SkillsStress Management
Tools & Technologies
Word Processing SoftwareSpreadsheet SoftwareDatabase Software
Certifications & Qualifications
High School DiplomaAssociate Degree
Industry Keywords
Customer InquiriesCall Center ExperienceCustomer RelationsComplaint Management
About the role
Key responsibilities & impact- Provide prompt, accurate, thorough and courteous responses to customer inquiries
- Perform research as needed to resolve inquiries
- Ensure effective customer relations by responding accurately, timely and courteously to inquiries
- Accurately document inquiries
- Initiate or process adjustments or perform other research as needed to resolve inquiries
- Coordinate with other departments to resolve problems
- Provide feedback to management regarding customer problems, questions and needs
- Maintain accurate records on complaints and/or other customer comments
- Make recommendations for changes to management
- Follow through on complaints until resolved or report to management as needed
- Assist with process improvements
- Identify and promptly report suspected fraudulent activities and system errors
Requirements
What you’ll need- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Strong human relations and organizational skills
- Ability to handle high stress situations
- Good judgment skills
- Strong customer service skills
- Ability to learn and operate multiple computer systems effectively and efficiently
- Preferred: Associate Degree
- Preferred: 2 years-of customer service or call center experience
- Preferred: Knowledge of word processing, spreadsheet, and database software
Benefits
Comp & perks- Subsidized health plans
- Dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more