Account Specialist

BlueCross BlueShield of South Carolina

Team Lead in administrative operations at BlueCross BlueShield overseeing enrollment processing and employee training. Serving as the expert in account administration with cross-department collaboration.

Posted 7/9/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serves as team lead and is responsible for coordinating area processes/tasks to include the following: distribution of work, logging access database, processing group changes, responding to inquiries, training new employees, preparing reports/books/contracts
Coordinates and ensures prompt processing of enrollment of new groups, renewals, changes, and cancellations of assigned groups under private business
Trains and motivates new employees
Assigns work and monitors work/workload of staff
Serves as team lead and expert on account administration
Coordinates with marketing, underwriting, claims, benefit files, and other areas to ensure relevant/appropriate group structure/status/benefits/billing
Prepares and issues contracts and benefit books
Drafts custom language as requested and coordinates with printing and graphics for finished products
Prepares and issues standard and custom id cards
Coordinates with marketing and data control to design custom cards
Responds to all inquiries and advises/resolves group and/or member problems
Prepares/maintains accurate group files
Coordinates/ensures prompt, accurate processing of the billing/payment processes
Prepares/submits area reports for management

Requirements

What you’ll need

Required Education: Associate's Degree
Required Work Experience: 3 years of administrative/clerical support and/or customer service experience
1 year of experience in a membership/billing/accounts area/role (may be concurrent with the above 3 years)
Preferred Work Experience: Prior leadership experience
Working knowledge of Microsoft Excel and PowerPoint

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Administrative SupportCustomer ServiceEnrollment ProcessingReport PreparationContract IssuanceData ManagementGroup File MaintenanceCustom Language DraftingBilling Processing

Soft Skills

TrainingMotivating StaffProblem Solving