Records Coordinator

BlueCross BlueShield of South Carolina

Records Coordinator maintaining all quality management system documentation at BlueCross BlueShield. Supporting Quality Management System with documentation control and compliance oversight in Columbia, SC.

Posted 7/2/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain all quality management system documentation at the company level
Assist and train functional document control administrators and management in documenting procedures in accordance with certification standards
Provide support for the Quality Management System (QMS)
Provide weekly metrics on new, in progress, and completed medical records requests
Manage, organize, copy, scan, and analyze medical records to ensure accuracy, integrity, and timely fulfillment of medical record requests
Travel to providers offices to complete medical record requests via Electronic Medical Records Systems
Manage electronic and physical records, ensure compliance with federal regulations and agency directives, and support the full records lifecycle from creation to disposition
Stay up-to-date with medical records and health information release regulations (e.g., HIPAA) to ensure accurate processing
Provides document control administrator and management training and support for QMS
Ensure all document control procedures are understood, followed, and improved as needed
Update ISO 9000 and quality management documentation at the company level
Maintain files, records, and documentation in accordance with certification standards
Work with vendor, document control administrators, and management to maintain and enhance the QMS documentation system as well as to maintain, develop and test any enhancements
Compile performance metric reports, management review reports, and score cards
Provide documentation control for management review meetings
Prepare and distribute minutes and task list
Plan internal/external audits
Perform documentation audits for auditors
Document audit findings in a final report presentation

Requirements

What you’ll need

Bachelor's Degree
3 years of experience working in quality management systems such as ISO 9000, TQM, Baldrige, CMMI, COPC, NCQA or URAC
Strong organization, judgment, customer service, persuasion, and communication skills
Knowledge of the ISO 9000 system elements and/or Total Quality Management (TQM)
Ability to use software applications to develop training materials
Excellent presentation skills (preferred)
Strong analytical skills (preferred)
Computer systems support knowledge (preferred)
Knowledge of mathematical or statistical concepts and the ability to use complex mathematical calculations (preferred)
Certified Quality Improvement Associate or other quality certification (preferred)

Benefits

Comp & perks

Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality Management System DocumentationMedical Records ManagementStatistical AnalysisMathematical CalculationsDocument Auditing

Soft Skills

Strong Organization SkillsJudgmentCustomer ServicePersuasionCommunication Skills

Certifications

Bachelor's DegreeCertified Quality Improvement Associate