Member Services Manager

BlueCross BlueShield of South Carolina

Member Services Manager overseeing membership functions including billing and customer service. Directing operations, managing staff, and ensuring compliance at BlueCross BlueShield of South Carolina.

Posted 6/27/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides oversight/direction for all activities of a membership area/function
Manages the administration, implementation, maintenance and day-to-day operations, procedures, and activities of assigned cost centers or areas
Provides communication and dissemination of information to staff members
Prepares, reviews, and submits various reports required by management
Prepares, monitors, and analyzes expenditures
Ensures overall operational compliance
Works with marketing, underwriting, claims, fiscal services, medical review, and other internal/external customers
Responds to more sensitive, complicated and/or escalated issues and inquiries from internal/external customers
Selects, trains, develops, and guides staff
Monitors department performance and productivity
Performs quality control functions for work performed

Requirements

What you’ll need

Bachelor's degree OR four years of job-related work experience
Five years of experience in insurance, membership, billing, claims processing or customer service, or combination of these
Two of the five years listed must either have been in a supervisory role OR be two years of equivalent military experience in grade E4 or above
Knowledge of and proven ability in a membership or billing system
Ability to work independently, prioritize effectively and make sound decisions
Good judgment skills
Demonstrated customer service, organizational and presentation skills
Demonstrated oral and written communication skills
Ability to persuade, negotiate with and influence others
Analytical or critical-thinking skills
Basic business math proficiency
Ability to handle confidential or sensitive information with discretion
Ability to direct, motivate and assess the performance of others
Microsoft Office skills

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

membership systembilling systemclaims processingcustomer servicebusiness math proficiencyanalytical skillscritical-thinking skills

Soft Skills

communication skillsorganizational skillspresentation skillsjudgment skillspersuasion skillsnegotiation skillsinfluence skillsindependent workprioritizationstaff development