Senior Operations Analyst

BlueCross BlueShield of South Carolina

Senior Operations Analyst analyzing data and processes to recommend operational improvements for the department. Collaboration with management and training staff on new initiatives is key.

Posted 6/11/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Analyzes data that has a vital impact on the success of the operation, program or project used for developing operating strategies
Develops, maintains and reviews processes, procedures, policies and forms for the department
Identifies patterns and trends in data for business decisions by department or division leadership
Prepares materials which help explain findings such as reports, charts, visual aids, etc.
Monitors departmental methods to ensure compliance with internal measures and contract/business requirements
Reviews items directed to management
Advises and keeps management apprised of any potential issues or items that need to be addressed
Recommends a response or solution to any issues identified or outstanding
Assists management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections
Provides periodic/consistent information to management impacted by assigned projects
Manage/relay project status, purpose, scope and timing
Serve as liaison between the division or department and other areas on management reports, including reports concerning workload statistics
Attends and participates in teleconferences and meetings with customers
May also serve as liaison between the area and the contractor regarding any discrepancies found in reports
Functions as a project leader on work teams
Assists service areas with resolving compliance issues or questions
Identify opportunities for improvement and areas/issues that can be addressed with educational initiatives
Trains staff on new initiatives
Identify and research discrepancies and questions related to data input based on reports
Monitors reports to assess the impact of performance on key measures

Requirements

What you’ll need

Bachelor's degree
4-years of data analysis or related operations experience
Knowledge of Microsoft Office
Strong communication, analytical, project management and organizational skills
Advanced analysis skills
Ability to identify complex problems and recommend solutions
Ability to provide guidance and lead in developing and implementing process improvement for the department and division

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprocess improvementreport preparationexpenditure analysiscompliance monitoringpattern identificationtrend analysisproject managementanalytical skillsproblem-solving

Soft Skills

communicationorganizational skillsleadershipguidancetrainingliaisoncollaborationadvisory skillscritical thinkinginitiative

Certifications

Bachelor's degree