Customer Service Advocate I

BlueCross BlueShield of South Carolina

Customer Service Advocate providing prompt responses to customer inquiries and coordinating with departments for issue resolution. Maintaining records and assisting management with feedback and complaints.

Posted 6/11/2026full-timeRemote • Kentucky, North Carolina, Tennessee, Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
Accurately documents inquiries.
Initiate or process adjustments or performs other research as needed to resolve inquiries.
Coordinates with other departments to resolve problems.
Responds to, research and/or assists with priority inquiries and special projects as required by management.
Provide feedback to management regarding customer problems, questions, and needs.
Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
Follows through on complaints until resolved or reports to management as needed.
Maintain basic knowledge of quality work instructions and company policies.
Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
Maintains all departmental productivity, quality, and timeliness standards.
Identify and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Requirements

What you’ll need

High School Diploma or equivalent
Excellent verbal and written communication skills
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Standard office equipment
2 years of customer service or call center experience preferred

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencebasic computer operating skillsprocess improvementsquality work instructionsrecord keepinginquiry documentationproblem resolutionfraud detectionadjustment processing

Soft Skills

verbal communicationwritten communicationhuman relationsorganizational skillsstress managementjudgment skillscustomer relationsfeedback provisiontimelinesscourtesy

Certifications

High School Diploma