Client Relationship Manager II

BlueCross BlueShield of South Carolina

Client Relationship Manager leading client account management in a healthcare firm. Implementing client solutions and resolving account-related issues with various stakeholders.

Posted 6/3/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serves as the internal day-to-day client account manager
Works with Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development, etc.
Participates in the implementation of new clients
Assists in the assessment of client-specific benefits to determine set up in the Group Library
Monitors key deliverable dates related to marketing
Trains clients and consultants on E bill
Handles escalated or system problems identified by the Account Advocates
Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials

Requirements

What you’ll need

Bachelor's degree
4 years of experience in an account management environment
Customer service, membership, claims, or product development experience
Excellent written and oral communication skills
Good analytic and problem-solving skills
Ability to work independently
Knowledge of health care and health benefits
Microsoft Office proficiency
SC Life and Health Insurance License (within 6 months of hire)

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer serviceclaims processingproduct developmentanalytical skillsproblem-solving skillsMicrosoft Office proficiency

Soft Skills

written communicationoral communicationindependent work

Certifications

SC Life and Health Insurance License