Customer Service Advocate I

BlueCross BlueShield of South Carolina

Customer Service Advocate responding to customer inquiries accurately and courteously. Handling customer requests in a timely manner with thorough research and problem-solving.

Posted 5/29/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer servicecall center experienceword processingspreadsheet softwaredatabase softwarebasic computer operating skills

Soft Skills

verbal communicationwritten communicationhuman relationsorganizational skillsstress managementgood judgmentdiscretion

Tools & Technologies

standard office equipmentmultiple computer systems

Certifications & Qualifications

High School DiplomaAssociate Degree

Industry Keywords

customer inquiriesprocess improvementsquality work instructionsdepartmental productivitytimeliness standards

About the role

Key responsibilities & impact

Provide prompt, accurate, thorough and courteous responses to all customer inquiries
Perform research as needed to resolve inquiries
Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
Handle situations which may require adaptation of response or extensive research
Accurately document inquiries
Initiate or process adjustments or perform other research as needed to resolve inquiries
Coordinate with other departments to resolve problems
Provide feedback to management regarding customer problems, questions, and needs
Maintain accurate records on complaints and/or other customer comments and make recommendations for changes to management
Follow through on complaints until resolved or report to management as needed
Maintain basic knowledge of quality work instructions and company policies
Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
Maintain all departmental productivity, quality, and timeliness standards
Assist with the training of new employees and cross-training of coworkers

Requirements

What you’ll need

High School Diploma or equivalent
Excellent verbal and written communication skills
Proficient spelling, punctuation, and grammar
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment
Ability to handle confidential or sensitive information with discretion
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Standard office equipment
Preferred: Associate Degree
Preferred: 2 years of customer service or call center experience
Preferred knowledge of word processing, spreadsheet, and database software.

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more