Digital Experience Design Manager

BlueCross BlueShield of South Carolina

Digital Experience Design Manager overseeing UX design and team mentorship for digital strategy at BlueCross BlueShield. Ensuring project support, digital content development, and member engagement.

Posted 5/23/2026full-timeRemote • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee user experience (UX) design ideation, and iteration, while ensuring the team adheres to best practices
Provide strategic direction in the development of testing approaches, including strategy, participant recruitment, and leveraging vendors and/or technology in the process
Enable the UX design process through strategic evaluation, acquisition, and management of technology/tools
Provide project support, to include translating design into project requirements, effectively communicating business needs, managing deadlines and team deliverables, and supporting implementation
Oversee the development and deployment of digital content across platforms to ensure editorial consistency and adherence to brand and corporate digital guidelines
Partner with team members to develop, implement, and communicate digital governance practices
Responsible for member engagement strategy and omni-channel content development
Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner
Encourage staff in creating and maintaining a work environment with a high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance
Conduct market and design research in support of digital strategy efforts
Monitor industry trends incorporate best practices into work processes and communicate findings to leadership to ensure competitiveness in the market
Manage relationships with vendors, internal stakeholders, and I/S to ensure alignment on digital priorities, DX-driven communication strategies, and the successful execution of projects

Requirements

What you’ll need

Bachelor's degree in marketing, design, or other job-related fields
Five years of digital marketing, communications and editing experience, website, digital communications, design, or related oversight experience
Two years management or supervisory experience or equivalent military experience in grade E4 or above (may be concurrent)
Excellent organizational, customer service, and presentation skills
Advanced proficiency in spelling, punctuation, and grammar skills
Ability to understand and use web content management systems
Ability to persuade, negotiate, or influence others
Ability to guide, direct, and assess the performance of others

Benefits

Comp & perks

401(k) retirement savings plan with company match
Health Insurance
Free vision coverage
Voluntary dental, vision, and life insurance
Paid annual leave — the longer you work here, the more you earn
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness programs and a healthy lifestyle premium discount
Tuition assistance
Service recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user experience designdigital content developmentdigital marketingcommunicationseditingweb content management systemsmarket researchdesign researchproject managementdigital governance

Soft Skills

organizational skillscustomer servicepresentation skillspersuasionnegotiationinfluencecoachingmentoringteam managementemployee satisfaction

Certifications

Bachelor's degree