Membership/Customer Service Coordinator

BlueCross BlueShield of South Carolina

Membership/Customer Service Coordinator serving as team lead in coordinating membership/customer service processes. Overseeing workflow, training, and quality control within the department.

Posted 5/15/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serves as a team lead in the membership and/or customer service area
Responsible for coordinating area processes/tasks including distribution of work, database entries, responding to inquiries, training new employees, preparation of reports
Coordinates and ensures distribution and prompt processing of all paperwork for document production
Coordinates workflow processes
Proofs departmental documents prior to authorizing release
Assists supervisor with preparation and maintenance of group and electronic files
Works closely with quality control, marketing, printing, and other internal/external customers to ensure quality and timeliness of work produced
Assists supervisor with problem resolution and coordinates processes with internal departments and internal/external customers
Participates and completes special projects as assigned by management
Audits departmental document database to ensure timeliness standards are met
Performs quality control audits on work performed and document production
Trains and motivates new employees
Assigns work and monitors work/workload of staff

Requirements

What you’ll need

Associate degree
3 years of administrative/clerical support, customer service, or combination of these, including 1 year of experience in membership/claims/accounts area
Good judgment skills
Effective customer service and organizational skills
Demonstrated verbal and written communication skills
Demonstrated proficiency in spelling, punctuation, and grammar
Ability to persuade, negotiate, or influence others
Analytical or critical thinking skills
Ability to handle confidential or sensitive information with discretion

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative supportclerical supportcustomer servicedocument productionquality controldatabase managementreport preparationworkflow coordinationauditingtraining

Soft Skills

good judgmentorganizational skillsverbal communicationwritten communicationpersuasionnegotiationinfluenceanalytical skillscritical thinkingdiscretion

Certifications

Associate degree