Account Services Supervisor – Insurance and Underwriting
BlueCross BlueShield of South Carolina
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Builds and maintains effective long-term relationships with internal and external partners
- Ensures high levels of satisfaction and increases revenues through profitable new case pricing and drives renewal add issue sales
- Supports reporting evaluation and additional development
- Collects and analyzes internal and external feedback to guide continuous improvement of deliverables
- Responsible for establishing/maintaining strong service relationships with clients and agents
- Coordinates client and agent input into renewal process
- Obtains client signoff on administrative service agreements
- Responds to customer issues in a way to provide issue resolution and attention
- Responsible for helping establish reporting packages
- Gathers and analyzes data from client and/or agent to compile, approve and deliver marketing packages
- Manages related communications relating to existing account renewals
- Provides ongoing account management
- Creates demand for ancillary products and services by raising their profile with customers
- Enhances business relationships by being attentive to market place needs and changes
- Directs/manages office service and administrative staff
- Encourages personnel to be proficient in job assignments
- Manages and assists in large enrollments or informational meetings
Requirements
- Bachelor's in a job related field
- 5 years- account management in insurance industry
- 1 year of team lead or leadership experience
- Good judgment skills
- Effective customer service skills
- Demonstrated verbal and written communication skills
- Ability to persuade, negotiate, or influence others
- Ability to handle confidential or sensitive information with discretion
- Analytical and critical thinking skills
- Microsoft Office proficiency
Benefits
- Subsidized health plans
- Dental and vision coverage
- 401K retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Wellness program and healthy lifestyle premium discount
- Tuition assistance
- Service recognition
- Employee Assistance
- Discounts to movies, theaters, zoos, theme parks and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementdata analysisreporting evaluationmarketing package developmentissue resolutioncustomer service
Soft skills
relationship buildingcommunicationleadershipjudgmentpersuasionnegotiationanalytical thinkingcritical thinking
Certifications
Bachelor's degree