Customer Service Advocate III
BlueCross BlueShield of South Carolina
full-time
Posted on:
Location Type: Office
Location: Columbia • South Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries
- Performs research as needed to resolve inquiries
- Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries
- Handles situations which may require adaptation of response or extensive research
- Maintain all departmental productivity, quality and timeliness standards
- Initiate corrective actions, process adjustments, or perform other research to resolve inquiries
- Evaluate inquiries to identify underlying causes and implement actions to prevent future issues
- Coordinate with other departments to resolve problems
- Provide feedback to management regarding customer issues
- Maintain accurate records concerning issues
- Follow through on complaints until resolved or report to management as needed
- Maintain knowledge of procedures and policies
- Assist with process improvements by recommending improvements in procedures and policies
- Assist with the training of new employees and cross training of coworkers
Requirements
- High School Diploma or equivalent
- 2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience
- Strong oral and written communication skills
- Proficient in spelling, punctuation, and grammar
- Strong organizational, analytical, and customer service skills
- Ability to handle high stress situations
- Basic business math proficiency
- Ability to handle confidential or sensitive information with discretion
- Ability to learn and operate multiple computer systems effectively and efficiently
- Microsoft Office proficiency
Benefits
- Subsidized health plans
- Dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceclaims processingbusiness math proficiencyresearch skillsprocess improvements
Soft skills
oral communicationwritten communicationorganizational skillsanalytical skillsability to handle high stress situationsdiscretionadaptability
Certifications
High School DiplomaBachelor's Degree