Develop and modify Nuvolo/ServiceNow application configurations including web-based applications, client-server components, and OS scripts for process automation.
Apply expertise in RDBMS and SQL to support CDW data integration, ETL processes, import scripts, and data interface maintenance.
Implement and integrate COTS software and third-party applications (e.g., test equipment manufacturers, IOMT solutions) into the existing Nuvolo architecture.
Plan, document, code, modify, test, and implement application changes in accordance with VA Systems Development Methodology and ESM ITSM governance procedures.
Provide biweekly release coverage — attending Thursday release windows (7pm–11pm ET) and performing testing, validation, and post-release support as required.
Develop and execute test cases within ServiceNow test plans and test suites; coordinate UAT with VA Product Owners and document results.
Perform root cause analysis and incident remediation for P1–P4 incidents within SLA timeframes.
Support Operations and Maintenance Epics and Enhancement Epics as prioritized by the HTM Program Office each sprint.
Maintain and configure ServiceNow security roles, support groups, and user group access for the Nuvolo User Group.
Assist in the development and maintenance of Network Business Rule Mapping reports, data models, and process models.
Contribute to sprint planning, daily standups, retrospectives, and Scrum velocity tracking under Agile/Scrum methodology.
Ensure all software changes are tested in sub-production environments before migration to production per ESM Release and Deployment processes.

Requirements

BA/BS degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
Minimum 8 years of hands-on experience programming applications.
Proficiency in web-based and client-server application development (e.g., JavaScript, Glide scripting, Python, or similar).
Strong working knowledge of SQL and relational database design applicable to VA CDW integrations.
Experience with COTS software implementation and integration within enterprise IT environments.
Familiarity with Agile/Scrum SDLC methodology and ServiceNow platform governance.
Ability to provide after-hours support for scheduled releases, upgrades, and Priority 1 incidents.

Benefits

health insurance (medical, dental and vision)
paid time off
federal holidays
matching 401K plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NuvoloServiceNowRDBMSSQLETLJavaScriptGlide scriptingPythonCOTS software implementationAgile/Scrum

Soft Skills

root cause analysisincident remediationtestingvalidationdocumentationsprint planningcommunicationcollaborationproblem-solvingtime management