Implement and maintain Dynatrace monitoring, including installing/configuring OneAgent.
Build and enhance Dynatrace dashboards and support basic reporting and performance insights.
Support integration of monitoring alerts with cloud environments such as AWS and Azure.
Troubleshoot and resolve monitoring and instrumentation issues to ensure reliable visibility.
Work assigned tasks in ServiceNow, documenting work and progress clearly.
Assist with onboarding/offboarding systems and devices in Dynatrace (and related monitoring tools as needed).
Collaborate with technical teams to ensure monitoring coverage aligns with system and mission needs.

Requirements

Bachelor’s degree in computer science, engineering, or a related technical discipline with 5+ years of relevant experience OR HS diploma/GED with 13+ years of relevant experience.
5+ years of experience in technical support involving system design, integration, or operations.
1+ year of hands-on experience with Dynatrace, including: OneAgent installation/configuration, Dashboards and basic analysis, Dynatrace APIs (basic familiarity acceptable), Cloud alert integration exposure (AWS/Azure)
Ability to provide technical input to APM solution development and continuous improvement initiatives.
Demonstrated experience performing requirements analysis, including identifying requirements and deficiencies in hardware/software products.
Knowledge of reviewing current APM capabilities, identifying monitoring gaps, and recommending remediation actions.
Ability to advise customers on monitoring solutions and provide training/knowledge transfer on monitoring tools.

Benefits

health insurance (medical, dental and vision)
paid time off
federal holidays
matching 401(k) plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

DynatraceOneAgent installationDynatrace dashboardsDynatrace APIscloud integrationmonitoring and instrumentationrequirements analysisAPM solution developmenttroubleshootingperformance insights

Soft Skills

collaborationtechnical inputcustomer advisingtrainingknowledge transferdocumentationproblem-solvingcommunicationcontinuous improvementanalytical thinking