Client Success Manager – Polling Tools and Products

Blue Rose Research

Client Success Manager aligning client needs with polling tools and products at Blue Rose Research. Supporting progressive organizations to enhance their strategic objectives based on public opinion data.

Posted 5/15/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Serving as first point of contact and advocate for clients using our polling products, triaging incoming requests, resolving what you can, and escalating to engineering or data science when deeper troubleshooting is needed
Proactively identifying and pitching relevant use cases and features to clients to maximize tool adoption and value
Partnering with our internal teams to think through and solve the novel challenges that come with getting new tools into the hands of a diverse community of users for the first time
Onboarding new client users to our polling tools and interfaces, including guided walkthroughs, training sessions, and materials that meet clients where they are technically
Writing and maintaining product documentation: user guides, FAQs, release notes, and how-to resources that help clients self-serve and reduce friction as we ship new features
Tracking client feedback, feature requests, and recurring support themes to surface patterns, prioritize improvements, and inform the product roadmap alongside engineering and data science
Providing product feedback to engineers to improve our tools for internal and external usage, including the interfaces clients and internal teams use to access and interact with our research

Requirements

What you’ll need

Have at least 3–4 years of professional experience
Have prior experience in a customer support or client success-style role
Have prior experience or strong familiarity with survey research, polling, or public opinion work, either in campaigns, political consulting, advocacy, or a research organization
Can comfortably read and interpret crosstabs, toplines, and basic survey data without technical support
Have strong oral and written communication skills, especially in a remote environment
Enjoy spending as much of your time interacting with other people as you do reading data
Have a desire to work in multi-disciplinary teams with engineers, machine learning data scientists, statisticians, and political experts, and are excited to serve as the bridge between technical and non-technical stakeholders
Enjoy and have experience working in fast-paced environments turning around a high volume of relatively small projects
Are interested in and passionate about progressive politics; willing to engage with the wider progressive political ecosystem and develop domain knowledge in addition to research expertise
Are solutions-oriented, have strong attention to detail, and are a creative thinker who isn't daunted by open-ended research questions
Are a kind person and a team player who contributes to a warm working environment

Benefits

Comp & perks

Competitive salary
Medical, dental, and health benefits
Ability for you to be your full self at work

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

survey researchpollingdata interpretationcrosstabstoplinesproduct documentationuser guidesFAQsrelease noteshow-to resources

Soft Skills

oral communicationwritten communicationinterpersonal skillsattention to detailcreative thinkingsolutions-orientedteam playeradaptabilityclient advocacycollaboration