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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing guest inquiries and issues across multiple OTA platforms, ensuring a 5-star experience through effective communication and problem-solving. Proficient in coordinating with internal teams and vendors to maintain property readiness and resolve maintenance issues promptly.
Highest-signal resume keywords
Customer Service ExperienceOTA Platform KnowledgeMultitasking AbilityCRM System ExperienceBilingual English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Guest Issue ResolutionDocumentation ManagementShift ReportingTime ManagementProblem Solving
Soft Skills
EmpathyClarity in CommunicationCollaboration
Tools & Technologies
AirbnbBooking.comVRBOCRM SystemsCommunication Tools
Industry Keywords
Short-Term Rental ManagementHospitalityCustomer InquiriesGuest ReviewsMaintenance Coordination
About the role
Key responsibilities & impact- Respond to guest inquiries across Airbnb, Booking.com, VRBO, and other OTAs quickly and professionally
- Manage requests such as early check-ins, late check-outs, and special accommodations
- Resolve guest issues efficiently while maintaining a 5-star experience
- Handle inbound calls, messages, and emails with clarity and empathy
- Respond to guest reviews with thoughtful, personalized replies
- Take ownership of escalated guest issues and drive them to resolution
- Collaborate with internal teams and vendors to solve complex problems
- Manage guest claims and ensure accurate documentation and follow-through
- Coordinate with cleaning teams to ensure properties are guest-ready
- Oversee maintenance issues and ensure timely resolution
- Follow up proactively to prevent service failures
- Liaise with OTA support teams (Airbnb, VRBO, Booking.com)
- Prepare detailed shift reports for seamless handoffs
Requirements
What you’ll need- 2+ years in customer service, hospitality, or short-term rental management
- Strong knowledge of OTA platforms (Airbnb, Booking.com, VRBO)
- Excellent written and verbal English (native or bilingual)
- Proven ability to multitask and manage time effectively
- Experience with CRM systems and communication tools
- Reliable internet connection and work equipment (laptop, headset, etc.)
- Based in Latin America
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BLUE GEMS Website LinkedIn All Job Openings - employees 🤝 B2B ☁️ SaaS B2B
- SaaS BLUE GEMS is a software development company (listed as "Software Development" on LinkedIn). No further public details were provided in the supplied information, so its specific products, customers, or vertical focus cannot be determined from the data given. Senior Guest Experience Agent Job not on LinkedIn 🔥 0 minutes ago 🇭🇳 Honduras – Remote 💵 $1.5k / month ⏰ Full Time 🟠 Senior ✨ Agent Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Respond to guest inquiries across Airbnb, Booking.com, VRBO, and other OTAs quickly and professionally
- Manage requests such as early check-ins, late check-outs, and special accommodations
- Resolve guest issues efficiently while maintaining a 5-star experience
- Handle inbound calls, messages, and emails with clarity and empathy
- Respond to guest reviews with thoughtful, personalized replies
- Take ownership of escalated guest issues and drive them to resolution
- Collaborate with internal teams and vendors to solve complex problems
- Manage guest claims and ensure accurate documentation and follow-through
- Coordinate with cleaning teams to ensure properties are guest-ready
- Oversee maintenance issues and ensure timely resolution
- Follow up proactively to prevent service failures
- Liaise with OTA support teams (Airbnb, VRBO, Booking.com)
- Prepare detailed shift reports for seamless handoffs 🎯 Requirements
- 2+ years in customer service, hospitality, or short-term rental management
- Strong knowledge of OTA platforms (Airbnb, Booking.com, VRBO)
- Excellent written and verbal English (native or bilingual)
- Proven ability to multitask and manage time effectively
- Experience with CRM systems and communication tools
- Reliable internet connection and work equipment (laptop, headset, etc.)
- Based in Latin America Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs