Intake Specialist

Blue Cross NC

Intake Specialist processing various internal and external member/provider requests and transactions. Supporting customers and maintaining accurate data with a focus on efficiency and quality.

Posted 7/22/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $41,600 - $66,561 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to process and document inquiries efficiently while providing excellent customer support. Experienced in data analysis and triaging requests to ensure timely responses and accurate information.

Highest-signal resume keywords

Call Center ExperienceCustomer SupportData AnalysisVerbal Communication SkillsWritten Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Service RequestsMember BenefitsEligibility VerificationClinical ReviewInquiry Triage

About the role

Key responsibilities & impact

Process a variety of requests, inquiries and transactions via phone, email, fax, and mail
Review requests to ensure accuracy
Support internal & external customers via phone or email
Document all pertinent information related to the call/inquiry
Gather and analyze data to provide feedback to Team Leads
Screen inquiries to determine if authorization is required
Verify member benefits and eligibility and/or provider setup
Maintain and update Service Requests and research incorrect or missing information
Triage and assign all incoming inquiries in a timely, efficient manner
Provide clinical review outcome notification to members and providers

Requirements

What you’ll need

High school diploma or GED
3+ years of experience in related field
Prior call center experience, strongly preferred
Excellent verbal and written communication skills

Benefits

Comp & perks

Annual Incentive Bonus*
401(k) with employer match
Paid Time Off (PTO)
Competitive health benefits
Wellness programs