Intake Specialist

Blue Cross NC

Intake Specialist processing a variety of member/provider requests at Blue Cross NC. Ensures requests are accurately processed, with responsibilities including data entry and customer support.

Posted 7/16/2026full-timeDurham • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $41,600 - $66,561 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively processing inquiries and transactions while ensuring accuracy and timely resolution. Capable of analyzing data to support employee development and maintaining detailed documentation of interactions.

Highest-signal resume keywords

Customer ServiceData AnalysisDocumentation ManagementInquiry TriagePeer Audits

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisDocumentation ManagementInquiry ProcessingBenefit VerificationEligibility Verification

Soft Skills

CommunicationProblem-SolvingAttention to Detail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SupportService RequestsClinical ReviewEmployee DevelopmentAuthorization Screening

About the role

Key responsibilities & impact

Process a variety of requests, inquiries and transactions via phone, email, fax, and mail
Review requests to ensure accuracy
Support internal & external customers via phone or email
Document all pertinent information related to the call/inquiry, attach supporting information as applicable and if unable to resolve route to appropriate area for follow up
Gather and analyze data to provide feedback to Team Leads on employee development needs
Screen inquiries to determine if authorization is required
Verify member benefits and eligibility and/or provider setup
Maintain and update Service Requests and research incorrect or missing information
Triage and assign all incoming inquiries in a timely, efficient manner to appropriate staff
Perform Peer Audits monthly as required
Provide clinical review outcome notification to members and providers (verbal and written)

Requirements

What you’ll need

High school diploma or GED
3+ years of experience in related field.

Benefits

Comp & perks

Annual Incentive Bonus*
401(k) with employer match
Paid Time Off (PTO)
Competitive health benefits and wellness programs